Configuration Services

Without consistent configuration standards, and highly efficient processes and resources in place to deliver upon those standards, organizations experience a range of difficulties from service quality, to asset management, to desk side support. With the full support of the SageNet certified integration partners, SageNet Configuration Services are able to solve these issues through consulting, staffing and centralized management.

The Business Objectives:

Establish PC Configuration Standards
Increase Reliability of Configurations
Reduce Time Needed To Configure PCs
Leverage Economies of Scale to Decrease Configuration Costs
Free Up Internal Staff for Strategic Operations
Reduce Management Burden

The Solution:

The SageNet Configuration Services Offering encompasses up-front standards consulting, ongoing program management, certified configuration process, and scalable project support.

Standards Consulting

In order to gain greater control of the IT environment and leverage the effectiveness of SageNet configuration services, SageNet offers standards development services. SageNet consultants perform onsite needs assesments to develop service level requirements as well as standardized images or automated scripts that are ideally customized to end-user needs. SageNet is then able to put those standards in place and continue to evolve these standards through change management version control. This consulting includes:

Current State Analysis
Future State Design
Standards Implementation
Ongoing Standards Updating
Operational Management

Operational Management

With the solid foundation of configuration standards, SageNet is able to handle large-volume configuration of broad standards through SageNet certified configuration centers. and then handle more customized configurations for specific departments or business groups through onsite services. These integration services are all delivered to meet Service Level Agreements and include:

Onsite Program Management & Coordination with the Configuration Center
Offsite Integration Services
Complete Build to Order PCs and custom kiosks
Operating System & Application Installation
Board-Level Enhancement
Media Drive Installation
Onsite Receiving & Customized Configuration
Integrated Service Launch
Project Support

Project Support

SageNet also offers the ability to escalate the resources needed to handle large configuration proejcts as they arise, with all with the same level of management control and reliabile service you receive on an ongoing basis. This capability includes:

Project Management
Scalable Staffing Support

Acquisition Services Asset Management Configuration Installation